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Privacy policy
Privacy policy
Privacy Policy
Last updated: April 2026
This Privacy Policy describes how Ark Intelligent Technologies Limited ("we", "us", or "our"), operating under the brand ArkKVM, collects, uses, and shares your personal information when you visit our website at www.arkkvm.com (the “Site”), make a purchase, or otherwise interact with our services (collectively, the “Services”).
1. Personal Information We Collect
Information You Provide
We collect information you provide directly to us, including:
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Name, email address, phone number
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Billing and shipping address
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Order details and payment confirmation
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Communications with customer support
Information Collected Automatically
When you use our Site, we may collect:
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IP address, browser type, device information
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Pages visited, referring websites, interaction data
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Cookies and similar tracking technologies
Information from Third Parties
We may receive information from third-party providers, including:
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Payment processors (to confirm payments)
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Shipping carriers (to fulfill orders)
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Analytics providers (to understand site usage)
2. How We Use Your Information
We use your personal information to:
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Process and fulfill orders
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Provide customer support
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Improve our website and services
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Detect and prevent fraud or abuse
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Send service-related communications
Where applicable, we may also send marketing communications, which you can opt out of at any time.
3. Sharing of Personal Information
We share your information with trusted third parties, including:
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Payment processors
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Logistics and shipping providers
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Analytics and infrastructure providers
These parties only process your information as necessary to provide their services.
We may also disclose information if required by law or to protect our rights.
We do not sell your personal information.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enable core site functionality
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Improve user experience
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Analyze usage and performance
You can manage cookie preferences through your browser settings.
5. Remote Features
Our products may provide browser-based remote access features, including real-time data transmission (such as audio input).
These features process data in real time to deliver functionality and are not stored by us unless explicitly stated.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information, including the use of encryption and secure communication protocols.
However, no method of transmission over the Internet is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
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Fulfill the purposes described in this policy
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Comply with legal obligations
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Resolve disputes and enforce agreements
8. Your Rights
Depending on your location, you may have rights including:
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Access to your personal information
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Correction of inaccurate data
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Deletion of your data
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Restriction or objection to processing
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Data portability
If you are a California resident, you may also request information about data collection and request deletion.
To exercise your rights, please contact us using the details below.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including China, Canda and the United States.
We take steps to ensure appropriate safeguards are in place where required.
10. Children's Privacy
Our Services are not intended for individuals under the age of 13 (or under 16 where required by applicable law).
We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Ark Intelligent Technologies Limited (ArkKVM)
Room 903, Building 33, Zongbu Jidi Park
70 Phoenix Road, Jiangning District
Nanjing, China
Email: contact@arkkvm.com
