Your position: Home
>
Refund policy
Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in good condition and include all original components and accessories. You may inspect and handle the item as you would in a physical store, but it should not show signs of excessive use. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@arkkvm.com. Please note that returns will need to be sent to the following address:
Address: Room 903, Building 33, Zongbujidi Park, No. 70 Phoenix Road, Jiangning, Nanjing, China
Post Code: 211100
Contact: Jingjing (Yingsu Bite)
Cellphone: +86 13161811670
Return shipping costs for items returned for reasons not related to product defects (e.g., change of preference, no longer needed, wrong order) are to be covered by the customer.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@arkkvm.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
You may inspect the item as you would in a physical store. However, any diminished value resulting from handling beyond what is necessary may be deducted from the refund. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@arkkvm.com.
